In my most recent stay at my favorite hotel in Las Vegas, I needed to order some lunch around 11am Vegas time. I wanted steak and asparagus (or some other suitable green). So, I called room service ...
Chris: I was hoping to order steak for lunch, but I don’t see that you serve it until 5pm. Room Service: Steak and eggs? Chris: No, you know, an entree steak. Room Service: Right. We don’t serve that til 5pm. Chris: Oh. I was really hoping to order it for lunch. Room Service: Right, I suppose we COULD do it, but it would take over an hour, because we’re not set up to prepare that yet. We don’t sell that until 5pm. Chris: But you sell steak and eggs? Room Service: Yes. Chris: …
This is a collection of bits of information that I've come across in other places and would like to reflect upon in more detail if time permits. But time never seems to permit, so they may gather dust here indefinitely.
Saturday, February 18, 2012
Service Versus Policy
Chris Brogan relates an incident: